Hate is a strong word, but this is exactly how I feel. Maybe hate isn't strong enough of a word: loathe, despise, abhor, detest... yeah, those seem a little stronger, let's go with one of them.
Anyway, I have a tech school loan through Sallie Mae, which I took out despite being raped on the interest rate (currently around 14%) even while using a co-borrower. What can I say, I was young and needed the money.
So, I pay this loan on the 5th of every month automatically through online bill pay with my bank. For the last 3 months I have received phone calls (like, oh, I don't know, 5 in one day, until they finally leave a message) on the 5th of every month from Sallie Mae asking me where my payment was, and did I know it is
8 days late. So my payment is due on the 27th of every month and in reading their paper work their is a 15 day grace period, and I'm pretty sure that 8 is less than 15... so why are they calling me? So when I called them today and talked to them.
Here's my recollection of the conversation:
Me) My payment has cleared, today, I can see it right there showing as cleared from my bank.
Sallie Mae) Well it hasn't shown up in our system yet.
Me) By the way, why the hell are you calling me? I'm well within the grace period, haven't been late on this loan since you guys took over the servicing contract, and pay more than the amount due every month on the same day.
Sallie Mae) Well, you are 8 days past due, and if we want to call you we're going to.
Me) Umm... seriously, it's within the grace period, and I pay you more than I owe you every month, WTFO?
Sallie Mae) Yeah...
we'll you could pay the day it's due or
switch the payment dateMe) Well I guess I could switch the payment date, but again, that's what the friggin grace period is for, and I pay on the same freakin day every month, which based on the month (28, 30, or 31st) is either 5, 7 or 8 days after the due date.
Sallie Mae) Yeah, switch the payment date, or we are going to keep calling and harrassing you (or something to that effect).
Me) So how do I change my payment date
Sallie Mae) Call this number
Me) Can you transfer me?
Sallie Mae) Nope, sorry
Me) k, thanks, I guess
That led to another conversation, after calling the other number:
Me) I'd like to switch my payment date.
Sallie Mae) Okay, you have to do that through a written request.
Me) Okay, I was told to call you, but that's just dandy, what's the address.
Sallie Mae) blah, blah, blah, Oh yeah, you can fax the letter over also.
Me) Okay, what's the fax number?
Sallie Mae) blah, blah, blah...
Me) Any other methods your not telling me about?
Sallie Mae) Well, you can email us also
Me) What's the email address?
Sallie Mae) Well, it's not really an email address, you have to go to our website, login to our account, and submit a customer service request form.
Me) Thanks, you've been
very, very helpfulSo, whoever is still reading this post (which is really about me venting, and hopefully gaining some traction in search engines about Sallie Mae, just to get some vengeance), is probably thinking to yourself, "umm, Felone, why don't you just pay on the 27th?"... The truth is I probably could, but I prefer to make all my payments on two days each month (it helps me balance ye old check book better), the 17th and the 5th which allows enough time after pay day to make sure everything will clear fine and dandy.
So the obvious question is why not pay on the 17th instead of the 5th.... Well, yeah a few years ago I did just that... One huge friggin' problem with that:
For several months in a row I paid them 10 days early each month... guess what happened? They applied the first payment as a principal payment (instead of my monthly payment) and the next one they applied as a late payment, and this went on every for a while, so when I switched back to paying around the due date (a few days later), I was somehow 30+ days past due... This went on for 11 months, where they somehow recorded me as 11 consecutive months of 30 days late payments (different servicing company within the Sallie Mae Cartel) who didn't call when I was 8 days late, much less 30) so my credit score went down 130 points in one year. I can't figure out how the hell any of these were 30 days late, and I'm disputing it, but you can my hesistance to pay early...
So, I've made the request to change the date, with one caveat, if I end up having to pay two payments with 10 days, forget it, I'll just ignore Sallie Mae's harrassment on one day each month....
Did I mention, I hate this company?